CONTACT ID ADVISORY Ness D8/D16XCEL 4G panels use an analogue voice channel to transmit CONTACT ID reports to a central station.
Owing to signal distortion and timing inconsistencies introduced by analog-to-digital conversion over VOIP, the reliability of CONTACT ID transmission cannot be guaranteed, and its use is not recommended.
DOES THIS AFFECT YOU?a) If your D8/D16XCEL 4G panels are used for SMS self-monitoring (not reporting back-to-base) then you are not affected and you don't need to make any changes.
b) If your D8/D16XCEL 4G panels are reporting to a central station via Contact ID you must reprogram your panels to use ArmorIP.
Link to Bulletin and instructions.c) If your panels are already monitored using ArmorIP protocol you are not affected.